hihi77 Privacy Policy — Your information is completely safe with us

About This Privacy Policy

hihi77 ("we", "our", "platform") operates a trusted online gaming and betting platform for users in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information.

By using the hihi77 website (https://hihi77.cam), you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

Information You Provide Directly

When registering and using services on hihi77, you provide the following information:

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Password and security question answers
• Payment-related information (bKash, Nagad, Rocket, Upay, bank account number)
• Content of communications with customer support

Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type and model
• Browser information and operating system
• Login time, session duration, and gaming activity history
• Deposit and withdrawal transaction records
• Information collected through cookies and similar tracking technologies
• Geographic location (approximate only, based on IP)

Identity Verification Information

To ensure responsible gaming and the security of financial transactions, we may collect copies of your national identity card, passport, or birth registration certificate as part of identity verification (KYC). This information is used solely for verification purposes and is stored with the highest level of security.

Providing and Operating Services

The information we collect is primarily used for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions, such as a 100% welcome bonus of up to ৳20,000
• Ensuring VIP program benefits
• Recording gaming activity and results
• Providing customer support

Security and Fraud Prevention

We use your information to ensure the security of your account and all users' accounts. This includes detecting suspicious transactions, preventing the use of multiple accounts, blocking unauthorized access, and taking fraud prevention measures. Our SSL encryption technology keeps every one of your transactions secure.

Responsible Gaming Monitoring

We monitor your gaming activity to detect early signs of addiction and provide timely support. This is an integral part of our responsible gaming policy.

Communication and Marketing

Subject to your consent, we may contact you regarding:

• Important account-related notifications
• Information about new bonuses and promotions
• Platform updates and announcements of new games
• Security alert messages

You can unsubscribe from marketing communications at any time.

What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser. We use cookies to keep the hihi77 platform running smoothly. They keep your login session active, remember your preferences, and help improve the platform's performance.

Types of Cookies

• Essential Cookies: Necessary for the platform's core functions — login sessions and security tokens
• Functionality Cookies: For remembering your preferences and language settings
• Analytics Cookies: For collecting platform usage statistics (anonymous data)
• Security Cookies: For fraud detection and session protection

You can disable non-essential cookies by changing your browser settings, though this may limit some features of the platform.

We Do Not Sell Your Information

hihi77 does not under any circumstances sell, rent, or commercially transfer your personal information to third parties. Your privacy is our top priority.

Cases of Limited Sharing

Information may be shared only in the following limited circumstances:

• Payment Processors: Only the information necessary to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer
• Service Providers: Technology services, cloud storage, and cybersecurity partners — only under contractually bound security obligations
• Game Providers: Minimum necessary information for game operations with game providers such as Pragmatic Play, Spribe, JILI, and PG Soft
• Legal Obligations: In the case of a court order or a lawful request from a competent authority

Third-Party Obligations

Any third parties that process information on our behalf are contractually bound to comply with our strict privacy policy. They may use your information only for the specified purpose and are obligated to refrain from using it for their own purposes.

Technical Security Measures

hihi77 uses industry-standard security technology to protect your information:

• SSL/TLS Encryption: All your data transmissions are encrypted
• Two-Factor Authentication: An additional security layer for your account
• Firewall and Intrusion Detection: Round-the-clock monitoring of cyber threats
• Data Encryption: Stored sensitive information is kept in encrypted form
• Regular Security Audits: Regular checks to identify and resolve vulnerabilities

Organizational Security Measures

Our staff access personal information only as required for necessary operations and work under strict confidentiality agreements. Compliance with policy is ensured through regular training and internal audits.

Response to Security Breaches

In the event of an unexpected security breach, we will immediately contact affected users and take swift action to minimize damage. We will inform you transparently about the nature of the incident and the steps taken.

Right to Access and Review Information

You have the right to view and review the information held about you. You can request a copy of your information at any time by contacting our customer support.

Right to Correct and Update Information

If there is any incorrect or incomplete information in your personal data, you may request a correction. Keeping your information accurate is important for your security and for smooth service.

Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS messages, you can opt out at any time. Essential account-related communications will continue and cannot be opted out of, as they are an integral part of the service.

Right to Delete Your Account

You may request to close your account and delete your personal information. However, we have a legal obligation to retain certain information required to meet legal and regulatory obligations for a specified period.

Information for Active Accounts

While your account is active, we retain all your necessary information. This is essential for providing services, keeping transaction records, and tracking your gaming history.

After Account Closure

Even after account closure, we retain certain information for a specified period in compliance with legal obligations:

• Financial transaction records: as required by law
• Identity verification documents: until the specified expiry date
• Responsible gaming records: for user protection
• Customer service communications: for dispute resolution

After the specified period, data is securely deleted or anonymised.

Restrictions for Users Under 21

hihi77 is intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of registration, and if it comes to our attention that information from a minor has been collected, it will be deleted immediately and the account will be closed.

Notice of Changes

We may periodically review and update this privacy policy. For significant changes, we will notify you by email or through a notification when you log in to the platform. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

Update History

The date of the most recent update will always be shown at the top of this page. Previous versions may be available on request through customer support.

Privacy Questions and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We are always here to help.

Learn More

hihi77's privacy policy is part of our broader legal framework. For complete information, please also read our other policies:

• Terms and Conditions — detailed terms for using the platform
• Responsible Gaming — safe gaming guidelines
• About Us — learn more about hihi77
• FAQ — common questions and answers